Bitesize!

Every single one of us has been ‘challenging' from someone's point of view at some point in our life and it is inevitable in business that we will occasionally find the behaviour of others frustrating in some way. What matters of course is how we handle these situations and what we do about it.

In this fast paced session we focus on:

• Why are people sometimes challenging? Let's understand the motivators.
• What is the best way to handle someone acting in this way? What are our options and how can we influence other people's behaviour for the better?
• Short and long term techniques that may make the difference, both for ourselves and for others.

If you may need to handle challenging behaviour in others, then this course is for you!

* Please note that this bitesize session can also be run as a full day session*

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